In our opinion Bob Hardy really is the best vet. We've enjoyed the company of various pets through the years and have taken them to a couple of veterinarians in the Austin area. When we took Sugar Biscuit, our Schnoodle puppy, for her eight-week checkup, Nova and Steve greeted us warmly. Both of these individuals seemed genuinely glad to see us and our puppy. Neither Nova nor Steve rushed us, and they spent time explaining different payment options. Of course, we were thrilled when Steve snapped several photos of Sugar and when Nova walked out into the waiting area to hold her and to give her a treat.

When Matt, Dr. Hardy's assistant, asked us to follow him to an exam room, he was patient and kind to us and especially to our puppy. He took the time to "get to know her." He answered some of our questions in a knowledgeable and professional manner.

As Dr. Hardy began his exam, he explained to us what he was doing and why. He discussed with us some of the unique characteristics of our puppy and what we could expect in regard to her development. He thoroughly answered our questions and told us that if we had any further questions or concerns, he would welcome a call. Bob Hardy also has a grand sense of humor, and the camaraderie between his staff and him is evident. Dr. Hardy has assembled a truly committed team of professionals who are dedicated to his philosophy.

We feel confident that Sugar Biscuit will receive excellent care at BEST VET. The follow-up phone call the day after her appointment underscored the sincerity of those who cared for our puppy.

Suzanne and Bob J.